I researched this online and found that this has happened to many other AT&T customer.It looks like I will be stuck having to pay $700.00 for a phone that now I wont even own. Once 3rd party (UPS) picks up the package your USPS Tracking # is not good anymore UPS does not give a new tracking number so you have no way to track if AT&T actually ever gets your phone. Well my package is missing and found that AT&T uses a 3rd party shipper that picks up the RMS's from USPS to complete the shipment. I was then told that once it was received I still had to call to ask that my installment payment be removed. I finally got a Service person to refund part of what I paid (60.00)and send me Return RMA Label to return the phone. Then came the Bill!! EVERTHING I was told about how I would be charged and the monthly Installment price was NOT what I agreed to at all! It was not the 1/2 price deal and now I was told no way to return the phone or get the Installment adjusted. Spent so much time on the phone and 5 trips to the Apple store and never really got the issues fixed. First issue is I got a brand new Phone unfortunately it was that one time it was a lemon. I purchased a iPhone 12 that was to be a deal at 1/2 price and was walked through the whole process and was delighted with my purchase then it all went down hill.

Att wireless sale